Bpo services or business process outsourcing refers to outsourcing services of indian professional for different business processes to offshore countries largely including western nations. Business services are offered for various sectors including travel, banking, insurance and many more via direct contact with customers through email, chat and voice interaction besides offering backend services with usually no direct contact with the end customers. Though outsourcing services to western countries and many other parts of the world began as early as 1980s from the days of Wipro which largely catered to software needs of its overseas clientele however the trend picked up in coming decades. The newer trend picked up offering services of professionals who were not as specialised as the software professionals hired by the likes of Infosys and Wipro but hired professionals who were well versed with the good communication and customer care skills whose services were largely offered in English language which is no less a first language to a diverse country like India. With the country's population exceeding the billion mark and not enough jobs at home and in goverment sector and with in globalisation times the vast indian population once considered a burden could be utilised to offer its services for business process outsourcing. Considering India being a third world country, there always was enough focus on giving basic education to as many young people as possible through all forms of educational institutions be it private or government owned, india had the ammunition and resources to be a world leader in business process outsourcing with a great emphasis and both pride in being aware of english language. Seeing a large scope in massive work which indian workforce could cater to, many bpo companies in india including Wipro, Convergys, HCL Technologies, Daksh, First Source, Mphasis and many more of them took to the global opportunity to hire and train staff to cater to its offshore clients. With top world companies looking to benefit from the vast number of indian professionals who were equally looking for job opportunities with world-class infrastruture and decent payout a large number of professionals made a transition to BPO jobs besides the newly graduated students looked to BPO jobs as a way to gain exposure and some quick money as they left their college premises. Business process outsourcing has changed lives of a many indian young professionals besides offering global clientele trained staff at affordable and comparative lesser prices packages than their own nations. Hence it meant a win win situation for both besides adding a great deal to indian economy and massive exposure to world class processes and global matching work environment Website https://www.claytech.in/bpo-service
Website: https://www.claytech.in/bpo-service
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